In addition, from the Events panel you can hover over the sentiment analysis marker and phrase to view a tooltip with the sentiment score and phrase. Use the handy chrome extension or just paste in the URL.
#AI CHANNEL TRANSCRIPTS DOWNLOAD#
From the Events panel (located on the right side of the Transcript tab) you can filter the lists to only display positive markers, negative markers, or a combination of both. Download it immediately or punctuate it to get a the perfect transcript. Use powerful contact center analytics to understand and optimize channel and. The topics list is a list of the topic markers that appear in the transcript when a topic phrase is identified. Integrate Nuance secure, cloud-based contact center AI solutions into any. The positive and negative lists show of all the detected sentiment analysis markers together with their corresponding phrase. Events panel – Contains three lists (topics, positive, and negative).For more information, see the View who is talking during a digital interaction section in the Work with a digital transcript page. Speaker identification – Speakers are identified throughout the transcript.The timestamp enables you to easily find when a phrase was said. Timestamps – Transcripts include a timestamp for every speaker utterance.Search – Transcripts include a local search option that enables you to quickly find exactly what you want within the transcript.Microsoft will always focus on customer’s. To achieve your requirements, we recommend you give your feedback in Teams UserVoice. Readable – Transcripts include words that were detected in the conversation by the transcription engine. The above settings will turn on the live transcription and recording feature in your Teams meeting, but there is no such setting for Teams admin to control all Teams meeting to record/transcript automatically. We connect your audio or video file to the transcript in our online text editor where you can update, highlight, detect speakers and search through your text.The latest email appears at the top of the Transcript tab. For email interactions, the entire email thread appears in the Transcript tab.
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